Terms of service

Housekeeping terms and conditions and policies.

Our goal at Art Hugs is to establish and uphold a secure environment for our clients and students. This involves sticking to business regulations while developing processes and policies to unbiasedly assess, control, and reduce risk while you are with us. We want you to have an enjoyable experience. By purchasing our services, you agree to the terms and conditions and acknowledge that you have read and understood them. Please think twice before registering if you disagree with any of these terms.

A few weeks prior to the start of class, an invoice for the duration of the term is sent for our class activities. Due to low attendance, we are unable to offer term classes on a casual basis. We do however, provide a single trial class for $35 for adult, junior, and senior classes, as well as a $50 trial class for our 1.5 hour teen class; after that, all classes will be based on a 9 or 10 week block, pricing $30 for junior, senior and adult hourly classes and $40 for teen classes. Before classes start for the term, this fee must be paid in full.

There are no refunds for missing classes, all programmes, materials, staffing, and venue are set up ahead of time based on the number of students enrolled each week. If a spot is available on a suitable alternative day that corresponds with your age, class makeups are available, however, it needs to be put to use before the term block ends. Makeup cannot be used for credit towards any online programmes or during our holiday workshops. The class must be forfeited for that week if a makeup is not possible.

We encourage you to watch our online tutorials as often as you like, but we reserve the right to ask you not to share this link with others due to Art Hugs copyright. 
Our analytics track usage to make sure there have been no infractions against our brand.

Students/clients agree to show safe and respectful behaviour, we do not tolerate mean words, bullying, or disrespectful behaviour, we are all wanting an environment to thrive and be creative, so being respectful of others participating in a group session is our priority. 

Respecting Art Hugs materials and using them in an appropriate manner.
following the staff's instructions and being considerate of other paying attendees' experiences. Anyone coming in who takes part in inappropriate physical gestures, touching, or uses bad, threatening, obscene, or rude language will be asked to leave, as we aim to provide a safe and inclusive environment for all of our students, we kindly ask that you let the staff know if your child requires extra support.

We try not to include faces in the photos or videos that our staff takes for social media content, but if we do, they will need to have an Art Hugs signed media consent form before they can be posted on social media, and you will be informed if we use your child. Please send an email to arthugsheal@gmail.com with any requests to have photos removed. If we suspect any photos or videos are inappropriate, we reserve the right to inspect, stop or remove them. If necessary we will also report the issue to the appropriate authorities.

Please remember to tag Art Hugs in any posts you make on social media. Please note that there is recorded video surveillance and silent alarms for the attendees' and staff members' safety and security.

The arts are messy! All of our clients and students are asked to dress comfortably and appropriately. While protective aprons are provided, Art Hugs declines all liability for any harm done to clothing or personal belongings.
We have limited space in the class rooms, so we ask that participants bring as little as possible. As some students have dietary restrictions or allergies, and food can get mixed up with art supplies.

Please provide the staff with your phone number, contact name, and email address in case of an emergency. If someone else is picking up your child, please provide a relevant number for that day so that you can be reached. It is imperative that you notify the staff of any medical concerns you may have before class. We ask that students and staff wear masks if they are exhibiting contagious illnesses, and we ask that you stay home if you are ill to prevent the illness from infecting other participants who have paid to attend. In the event of an emergency, kindly adhere to the fire and safety regulations (enter exits) and follow the advice of our staff regarding when and where to go in a courteous and safe manner.

FREE off street parking is available for our students and clients, but please DO NOT PARK in any parks marked PRIVATE PARKING these parks are reserved for privately owned businesses only that pay for those car parks, even if they are empty and you are just dropping off or picking up, please don't park in these spots. Alternatively there is plenty of street parking also available. 

Art Hugs reserves the right to: Permanently or temporarily deny customers and students entry to the premises.
Should visitors violate any of these entry requirements, we reserve the right to have them leave the property without a refund.

ART HUGS, updated 16/1/2024